PAYMENTS, AND REFUNDS
Payments
A. Company provides You with various service plans to choose from. Such plans may be on a monthly, quarterly, or yearly basis, and upon expiry of such period as applicable, Your account will be renewed by automatically deducting Your bank account using the payment method You shared at the time of registration. However, we will inform You about the upcoming billing cycle and payment of fee well in advance before charging You. You may cancel Your service plan at any time in accordance with clause 5.3;
B. Any transaction and additional fees may also apply to certain portions of the Services, and we’ll tell you about those fees before charging you.
C. Company may also provide certain Services free of cost for a certain period (“Free Trials”). At the time of opting for Free Trial, Company asks You for payment information and account details. If you have opted for Free Trial, upon expiry of Free Trial, Your account will be renewed by automatically deducting Your bank account using the payment method You shared at the time of registration. However, we will inform You about the upcoming billing cycle and payment of fee well in advance before charging You. You may cancel Your service plan at any time in accordance with clause 5.3 and 12.2.
D. All fees that is charged to You is exclusive of applicable national, provincial, state, local or other taxes (“Taxes”), unless explicitly stated otherwise. You shall be responsible for all applicable Taxes, and we’ll charge Taxes in addition to the fees for the Services when required to do so. If you’re exempt from Taxes, you must provide us with valid tax exemption documentation. We reserve the right to determine if the documentation provided is valid.
E. Company provides multiple modes of payment. You can pay via Debit/Credit cards, or net banking of all the popular banks;
F. If we are unable to deduct Your bank account in terms of clause A and C and/or if You fail to make the payment for our Services, company reserves the right to terminate this Agreement and deactivate Your account. Effect of such termination/deactivation shall be as mentioned in clause 10;
G. Company provides paid Services to You. Company reserves the right to modify/change the subscription amount or the Service fee or any other fees, change any terms of this clause as it may think fit at any time without any prior notice to You. However, such modification/change shall be made applicable prospectively;
H. You agree and understand that all payments shall only be made to bank accounts of the Company. Company or its agents, representatives or employees shall never ask you to transfer money to any private account or to an account not held in the name of the Company. You agree that if you transfer any amount against any registration/placement of order or transaction to any bank account that is not legitimately held by the Company or to any personal account of any person, Company shall not be held liable for the same. User shall not hold any right to recover from the Company any amount which is transferred by you to any third party;
I. You will not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of the Company. You shall immediately inform the Company if such details are demanded by any of its agents’ employees or representatives. Company shall not be liable for any loss that you may incur for sharing the aforesaid details;
J. You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway for availing services on the Website. You shall not use the credit/debit card or pre-paid payment instrument which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/debit card. The information provided by you under this clause shall be handled by the Company in accordance with its Privacy Policy.
Refunds and Cancellation
K. Company provides a 1 (one) Day refund for all the paid Services that You Opt for on the Website for the first time. If you exercise this refund option, Company shall return the requisite amount to You using the same payment details that were shared by You at the time of registration;
L. Otherwise than in accordance with clause K, an Order once placed and executed shall not be cancelled under any circumstances. While You can opt for deactivation of Your account at any time, You won’t be issued a refund unless required by Applicable Law and except in our sole discretion;
M. All the Services provided by the Company are based on their knowledge and technical expertise. No cancellation can be sought on the grounds that the Services of the Company did not meet the expected standards of. Even otherwise, cancellation and refund is at the sole discretion of the Company;
N. The Company uses Third Party payment gateways to charge your account for the Payments. The processing of such payments shall always be subject to terms and conditions and privacy policy of these payment gateways.
O. Where the Website or the payment gateway that is linked to the Website experiences any server issues like slowdown/failure/session timeout, in such cases You are required to check if Your account has been debited before initiating second payment;
P. Refund for multiple payments, if any, due to errors mentioned above and where multiple payments have been made shall be refunded in full. The Website shall only retain cost of one single order as intended to be placed by You.